Conexwest Pty Ltd warrants to the Original Purchaser that each new or used ISO shipping container purchased from Conexwest will be free from defects in material and workmanship when used under normal and appropriate conditions. This Limited Warranty covers a period ranging from 6 months to 10 years from the date of purchase, depending on the specific product and condition (new or used). This warranty duration reflects Conexwest’s dedication to quality and customer satisfaction within the respective warranty timelines. For the exact warranty period applicable to your product, please refer to the product documentation or contact Conexwest customer service. A unit leakproof guarantee is included with all container purchases.

Warranty Coverage Period:

• New ISO Shipping Containers: 10 years from the date of purchase from Conexwest. (Unit leakproof guarantee included.)

• Used Cargo Worthy ISO Shipping Containers: 5 years from the date of purchase from Conexwest. (Unit leakproof guarantee included.)

A new replacement unit or part assumes the remaining warranty of the original new unit or 5 years from the date of replacement or repair, whichever is longer.

Refrigerated Container Provision:

• New Refrigerated Containers: 5-year warranty on new machinery and 10 years on the new refrigerated container shell.

• Used Refrigerated Containers: 6 months warranty on used or renewed machinery and 5 years on the used refrigerated container shell.

Custom Modifications Coverage:
All custom modifications performed by Conexwest – including electrical, HVAC, structural, and specialty upgrades – are covered by a 1-year warranty from the date of modification.

Please note the following:

• Warranty applies to purchases made on the Conexwest website (or directly from Conexwest Pty Ltd).

• Only the original purchaser is eligible for warranty coverage.

• Proof of purchase must be provided for any warranty claim.

• Approved warranty returns should be sent to Conexwest within 7 days; contact us for possible extensions.

Exceptions to the Warranty (What this Limited Warranty Does Not Cover):

This Limited Warranty does not cover any problems that are caused by:

• Conditions not resulting from defects in material or workmanship.

• Malfunctions not resulting from defects in material or workmanship.

• Damage not resulting from defects in material or workmanship.

• Normal wear and tear or required maintenance that occurs during regular use.

• Damage resulting from improper handling, storage, mounting, installation, lubrication, or failure to perform necessary maintenance.

• Damage caused by misuse, abuse, unauthorized modifications or alterations, accidents, acts of nature, or external forces.

• Cosmetic damage, including but not limited to nicks, bruises, and discoloration that do not impact the product’s functionality.

EXCEPT WHERE PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND THE ONLY WARRANTY APPLICABLE TO THE PRODUCT. IT IS OFFERED EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE DISCLAIMED.

In jurisdictions where the disclaimer of implied warranties is not permitted, such implied warranties are limited to the specific product warranty period.

Limited Remedies:

If the product exhibits a defect in materials or workmanship within the Limited Warranty Period, Conexwest will provide a repair, using new or renewed replacement parts, or replace units or parts of a unit at no charge. Conexwest will cover the cost of parts for the replacement at no charge to the customer. However, the customer is responsible for any labor costs associated with the removal and installation of the product. Additionally, the customer must bear and prepay all shipping or transportation expenses related to the warranty service, including returning the product to Conexwest. The risk of loss or damage to the product during transit remains with the customer until the product is received by Conexwest. Subject to applicable law, these remedies are exclusive and constitute the customer’s sole recourse in the event of a defect.

Incidental and Consequential Damage Disclaimer:

EXCEPT AS REQUIRED BY LAW, CONEXWEST DISCLAIMS LIABILITY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OR LOSSES ARISING FROM THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT. THIS EXCLUSION ALSO APPLIES TO BREACHES OF WARRANTY, BOTH EXPRESS AND IMPLIED. CONEXWEST’S LIABILITY WILL NOT EXCEED THE PRODUCT’S PURCHASE PRICE, REGARDLESS OF THE NATURE OF ANY CLAIM.

General Conditions:

• All warranty work must be carried out by an approved mechanic by our team.

• The warranty includes the replacement of parts and the cost of shipping in approved cases.

• Your warranty will be void if you elect to repair a defective product yourself or if you use a replacement part that is not supplied by Conexwest or the manufacturer directly.

• Conexwest will not be liable for any damage, failure, or loss caused by the use of unauthorized components.

• Disassembling any part or component beyond what is shown in the User Manual (if applicable) will void the warranty on that item and any other components that we determine are affected by such disassembly.

General Maintenance:

All items need regular servicing. If you are using your product daily, we recommend a service every 6 months for your safety and proper maintenance. We strongly recommend having the item serviced, ideally by a specialist, at least once a year after the first service.

Please contact us if you are unsure where to get your item serviced.

It is also important to keep your item clean and well-maintained. If your item is exposed to harsh conditions, it is important to clean and maintain moving parts to prevent damage. A buildup of mud, sand, or other debris on moving parts may damage your item and, in extreme cases, could void your warranty.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution. Proof of purchase must be provided for any warranty claim.

Nothing in the above affects your statutory rights.

NOTE: If your order was not purchased via https://conexwest.com.au, the return policy of the shop where you purchased the product will apply.

How Can Customers Contact Us?

Do you have any questions about our Warranties, kindly contact us at:

• Please call us from Monday to Saturday: 08:00 AM – 06:00 PM Australian Eastern Standard Time (AEST)

• By email: sales@conexwest.com.au

• By visiting this page on our website: https://conexwest.com.au/contact/

• By phone: +61489979308

• Address: 128-132 Woodville Rd, Merrylands NSW 2160, Australia