• 128-132 Woodville Rd, Merrylands NSW 2160, Australia
Conex West Logo
Conex West Logo
Conex West Logo

Privacy Policy

Conexwest Pty Ltd (“Company,” “We,” “Us,” or “Our”) is committed to protecting your privacy. This Privacy Policy describes Our policies and procedures regarding the collection, use, and disclosure of Your personal information when You use Our Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation Words with capitalized initials have specific meanings as defined below, applicable whether they appear in singular or plural form.

Definitions

  • Account: A unique profile created for You to access Our Service or manage your orders.
  • Affiliate: Any entity controlling, controlled by, or under common control with Us.
  • Company: Conexwest Pty Ltd.
  • Cookies: Small files stored on Your device to track browsing history and activity.
  • Country: Australia.
  • Device: Any internet-enabled device such as a computer, smartphone, or tablet.
  • Personal Data: Any information relating to an identifiable individual.
  • Service: The website (https://conexwest.com.au) and related customer services provided by Conexwest Pty Ltd, including sales, hire, and modification of shipping and storage containers.
  • Service Provider: Third parties processing data on behalf of the Company.
  • Usage Data: Data collected automatically regarding how the Service is used.
  • Website: https://conexwest.com.au
  • You: The individual, business, or legal entity using the Service.

2. Collection and Use of Your Personal Data

Types of Data Collected

Personal Data When using Our Service, You may be asked to provide certain personally identifiable information, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping/delivery addresses
  • Payment details (processed securely by third-party providers)
  • Company Name and ABN (if applicable)
  • Details related to your container purchase, hire, or modification requirements.
  • Unique username and password for account creation (if applicable)

Usage Data

Usage Data is collected automatically and may include:

  • Internet Protocol (IP) address
  • Browser type and version
  • Pages visited and time spent on the Website
  • Device and operating system information
  • Referring website addresses
  • Time and date of your visit

Tracking Technologies and Cookies

We use Cookies and similar technologies to track activity on Our Website and enhance user experience. These include:

  • Essential Cookies: Required for core functionality, such as navigating the site and using our inquiry forms.
  • Performance Cookies: Help analyze usage and improve the Service’s performance and functionality.
  • Functional Cookies: Store preferences, such as language or search filters.
  • Advertising Cookies: Deliver relevant advertisements to You based on your interests.

You can configure Your browser to refuse Cookies; however, some Website features may not function properly without them.

3. How We Use Your Personal Data

We may use Your information for the following purposes:

  • Service Operation: To maintain and improve Our Service, including our website and customer support systems.
  • Account Management: To manage Your registration, customer interactions, and provide access to features.
  • Order Fulfillment: To process your container purchases, hires, deliveries, returns, and refunds.
  • Customer Support: To respond to inquiries, provide quotes, and resolve issues related to our products and services.
  • Marketing and Communications: To send promotional emails, offers, and service updates about our containers and related services (opt-out available).
  • Fraud Prevention: To detect, prevent, and address security concerns and protect against fraudulent transactions.
  • Legal Compliance: To comply with applicable laws, regulations, and industry standards.

4. Data Retention and Security

We retain Your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We adhere to the 13 Australian Privacy Principles (APPs) and take robust security measures to protect Your data. This includes encryption, access controls, secure storage solutions, and regular security audits to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

5. Sharing and Disclosure of Your Data

We may share Your Personal Data with:

  • Service Providers: To facilitate transactions, deliver containers, process payments, and improve the Service (e.g., transport companies, payment gateways).
  • Business Partners: For joint marketing promotions or to offer complementary services (subject to your consent).
  • Legal Authorities: If required by law or in response to valid legal requests, such as subpoenas or court orders.
  • Corporate Transactions: In case of mergers, acquisitions, or asset transfers, Your Personal Data may be part of the transferred assets.

We do not sell or trade Your Personal Data to third parties.

6. Your Privacy Rights

Under Australian privacy law, You have the right to:

  • Access the Personal Data We hold about You.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for marketing communications.
  • Request data deletion (subject to legal and operational obligations).

To exercise these rights, please contact Us using the details provided below.

7. Children’s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect Personal Data from minors. If You believe a child has provided Us with their information, please contact Us, and We will take appropriate action to remove such information.

8. Third-Party Links

Our Website may contain links to third-party websites for your convenience or information. We are not responsible for their privacy practices and encourage You to review their privacy policies before providing any information on those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We will notify You of significant changes via email or a prominent notice on Our Website.

How Can Customers Contact Us?

If you have any questions or need assistance, our customer service team is here to help:

  • Please call us from Monday to Saturday: 08:00 AM – 06:00 PM Australian Eastern Standard Time (AEST)

  • By email: sales@conexwest.com.au

  • By visiting this page on our website: https://conexwest.com.au/contact/

  • By phone: +61489979308

  • Address: 128-132 Woodville Rd, Merrylands NSW 2160, Australia